PRIVACY POLICY

Effective Date: 01/12/2024

Introduction Therapy-e ("we," "us," "our") is committed to protecting the privacy and confidentiality of our clients and counsellors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with applicable laws and ethical standards.

Information We Collect

We may collect the following types of information:

1.1 Client Information:

Name, date of birth, and contact details (e.g., email address, phone number).
Health information, including mental health history and session notes.
Payment details for billing purposes.

1.2 Counsellor Information:

Name, professional qualifications, and licensing details.
Contact information.
Banking details for payment processing.

1.3 Platform Usage Data:

Device information, IP addresses, and log data.
Communication records (e.g., chat logs, email correspondence).

How We Use Information

We use the information collected for the following purposes:

2.1 For Clients:

To provide mental health counselling services.
To schedule and manage appointments.
To process payments and issue receipts.

2.2 For Counsellors:

To verify credentials and ensure compliance with professional standards.
To facilitate payments for services rendered.

2.3 For Platform Management:

To improve user experience and platform functionality.
To ensure security and prevent unauthorized access.

Disclosure of Information

We do not share personal information with third parties except:

3.1 With Client Consent:

To coordinate care or share information with authorized third parties.

3.2 For Legal Compliance:

If required by law, court order, or regulatory obligation.

3.3 For Internal Operations:

With trusted service providers who assist us in delivering our services (e.g., payment processors, IT support).

Data Security

We implement robust security measures to protect personal information, including:

Secure data encryption for storage and transmission.
Regular security audits and updates.
Restricted access to personal information.

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request, we will securely delete or anonymize data where appropriate.

Your Rights

Clients and counsellors have the right to:

Access their personal information.
Request corrections to inaccurate or incomplete information.
Withdraw consent for data processing (subject to legal and contractual obligations).
File a complaint with a data protection authority if they believe their rights have been violated.

Third-Party Links

Our platform may contain links to external websites or services. We are not responsible for the privacy practices of these third parties. We encourage users to review their privacy policies.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our platform, and the "Effective Date" will be revised accordingly.

For questions or concerns about this Privacy Policy, please contact us at:

Therapy-e Email: Contact@therapy-e.com

Phone: +61452540143