CANCELLATION AND REFUND POLICY FOR CLIENTS

At [Therapy Platform Name] (the “Platform”) , we strive to provide high-quality and reliable therapy services to our clients. We understand that plans can change, and we aim to accommodate these changes in a fair and transparent manner. This Cancellation and Refund Policy outlines the procedures and conditions under which clients can cancel or reschedule their sessions, as well as the guidelines for refunds and dispute resolution.

A. Cancellation and Rescheduling

Free Cancellation/Rescheduling: Clients can cancel or reschedule their session up to 24 hours before the scheduled time at no cost. Any cancellations or rescheduling requests made within this time frame will be fully refunded or adjusted accordingly.

Late Cancellation/Rescheduling: If a cancellation or rescheduling request is made less than 24 hours before the scheduled session, the client will be charged the full session fee. No refunds will be provided for late cancellations or rescheduling.

B. No-Show Policy

Client No-Show: If a client does not show up for the scheduled session, the full session fee will be charged. No refunds will be provided for missed sessions.

C. No Refund Policy

We do not offer refunds for completed sessions. If a client is unsatisfied with the services provided, they may raise the issue by contacting our client support team. Upon receiving a complaint, our team will review the issue in detail. We aim to address all concerns promptly and fairly.

D. How to Contact Us

Clients can contact our support team for cancellations, rescheduling, or to raise any issues regarding their sessions. Our support team is available via:

  • Email: [_________________]
  • Phone: [Client Support Phone Number]
  • Support Portal: [Link to Support Portal]

E. Changes to the Cancellation and Refund Policy

Amendments: The Platform reserves the right to modify the cancellation and refund policy at any time. Any changes will be communicated via email and updated on our platform’s policy page

Acceptance of Changes: Continued use of the platform after any amendments to the cancellation and refund policy constitutes acceptance of the new terms. Clients who do not agree with the changes may choose to discontinue using our services.